Frequently asked questions
Can I personalise or customise a THE IASO garment?
Yes, we offer customisation options to make your garment truly your own. Whether it involves print customisation, silhouette alterations, embroidery, or other design details, we can explore options based on your requirements. All customisations are chargeable, with pricing determined by the garment, the type of customisation, and the work involved. Please contact our team to discuss your requirements and receive a quotation before placing your order.
When will my order be delivered?
Personal orders typically require 12–14 working days for production and processing before dispatch. Once your garment is ready, it will be shipped, and the delivery time will depend on your location and the shipping method selected.
Please note that production and shipping are separate stages. The delivery timelines quoted for express shipping apply after dispatch and do not include the production period. Tracking details will be shared once your order has been dispatched.
How can I track the status of my order?
Once your order is confirmed, you will receive an order confirmation. After your garment is ready and dispatched, we will share the tracking details so you can monitor your shipment until delivery. For any further assistance regarding your order, please contact our team.
What payment methods does THE IASO Online Boutique accept?
We accept online payments through the payment options available at checkout. We also offer a split-payment option, where 50% of the order value is paid online at the time of placing the order and the remaining 50% is paid via Cash on Delivery (COD), subject to applicable shipping terms.
For assistance with payment options, please contact our team.
Can I place an order over the phone?
Yes, you can contact our team for assistance with placing an order. We will be happy to guide you through product selection, sizing, customisation options, payment methods, and the ordering process.
Can I pre-order pieces from upcoming collections?
Selected pieces from upcoming collections may be available for pre-order. Please contact our team to enquire about availability, pricing, and estimated production and delivery timelines.
Do you offer express or priority shipping?
Yes, we offer express shipping for customers who require their orders sooner.
• Express Shipping: Typically 3–5 working days after dispatch.
• Extreme Express Shipping: Typically 3 working days after dispatch.
These timelines apply to the shipping stage only and do not include the standard production period of 12–14 working days. Express services are chargeable separately, with charges determined by the delivery location and shipping requirements. Availability is subject to order readiness and confirmation by our team.
If you require an urgent order, please contact us before placing it so we can confirm feasibility, the applicable charges, and the expected delivery date.
Is Cash on Delivery (COD) available for express shipping?
We offer a split-payment option, where 50% of the order value is paid online when placing the order and the remaining 50% is paid via COD.
However, COD is not available for express or extreme express shipping due to the additional shipping charges and logistics arrangements involved. COD orders are handled through a separate shipping service and generally take around 7–8 working days after dispatch for delivery, depending on the destination.
For urgent orders requiring express delivery, full online payment is required to facilitate the express shipping arrangement. Please contact our team to confirm the available payment and shipping options for your order.